Question 1

How does COVID-19 affect my visit?

Accepted Answer

If you are experiencing ANY symptoms (please refer to the government guidance (https://www.nhs.uk/conditions/coronavirus-covid-19/symptoms/)(https://www.nhs.uk/conditions/coronavirus-covid-19/symptoms/) you must NOT visit Liberty Orchard.  If you already have a booking, you can cancel and rearrange 12 hours before your slot.

Question 2

Once I have had my induction how does it work?

Accepted Answer

It is very simple... Once inducted you are good go! Just book through the private booking link, select a day and time to suit you and follow the on screen instructions.  After completing the booking, you will receive an appointment confirmation e-mail.  From this confirmation email, you are able to cancel or reschedule your appointment up to 12 hours beforehand. You will then be given information about the gate code nearer to you appointment time….see next FAQ.
You can also book a block here...(https://app.acuityscheduling.com/schedule.php?owner=16604621)

Question 3

When will I receive the gate code?

Accepted Answer

Once your booking has been confirmed, you will receive the gate code 4 hours before via e-mail and text and again 2 hours before by e-mail.

Question 4

How much is it to hire Liberty Orchard for one hour?

Accepted Answer

The cost for one hour is £10.50 and covers up to three dogs.  Over and above three dogs are charged individually at £2 per dog. Look for the additional dogs tick boxes where you can select multiple dogs.

PLEASE NOTE:  We MUST have copies of vaccination certificates or titre test results for EACH dog before confirming your booking.  This is for the safety of all our dogs and 2 legged friends.

Block booking discounts are also available. Please go to the book now button.

Question 5

How do I pay?

Accepted Answer

All payments are through Stripe using a direct debit or credit card.

Question 6

What does a new client induction entail?

Accepted Answer

Inductions are more of a meet and greet, so we can get to meet our clients personally.  During this pandemic, we are unable to do these in person however full guidence and instruction will be given through the e-mails on booking.  Please ensure you send your dog(s) vaccination certificate or titre test results to be when booking.

Question 7

What facilites do you have?

Accepted Answer

In addition to the enrichment facilities for your dog, facilities also include (please note COVID-19 restrictions currently apply):
 • Parking on gravel so no getting stuck on muddy ground,
 • Toilet facilities for the two-legged visitors
 • First Aid kit (located in the compost toilet)
 • Portable shower to wash off any muddy paws before they jump back in their vehicle.
 • Picnic tables
 • A fire pit for those summer nights when you may like to make your visit a more social event
 • Field Shelter

Question 8

Can I use the field shelter?

Accepted Answer

Unfortunately due to COVID-19 restrictions, the use of the field shelter is temporarily unavailable

Question 9

Is there a water supply at the orchard?

Accepted Answer

You are asked for reasons of cross contamination to bring your own water and water bowl please.

Question 10

Can I buy a gift voucher to give as a present?

Accepted Answer

Yes you can.
Just follow this link and treat that someone special!(https://app.acuityscheduling.com/schedule.php?owner=16604621)

Question 11

Can I bring a friend?

Accepted Answer

Yes you can bring a friend however you MUST check the latest government guidelines relating to COVID-19 (https://www.gov.uk/guidance/national-lockdown-stay-at-home)(https://www.gov.uk/guidance/national-lockdown-stay-at-home).